Consumer Rights
Returns & Refunds
We stand by our quality, but we understand things happen. Here is our straightforward guide to Returns, Refunds, and Cancellations.
GENERAL POLICY
Due to the nature of health & consumable products, we do not accept returns once a product is opened, used, or tampered with.
Eligible for Return
- • Wrong product delivered
- • Damaged, leaking, or defective
- • Expired product delivered
- • Order cancelled before dispatch
Ineligible for Return
- • Opened or used products
- • Change of mind / personal dislike
- • Damage after delivery
- • Bought from third-party retailers
CANCELLATION POLICY
2.1 Before Shipment (Prepaid & COD)
If the order is not shipped, cancellation is allowed via support@myfitbe.com. Prepaid refunds reach original source in 5–7 business days.
2.2 After Shipment
- 82 is non-refundable for any order cancelled after dispatch.
- For prepaid orders, the applicable courier cancellation charge of that order will be deducted from your final refund amount.
- You may refuse delivery, and the remaining refund will be issued after parcel verification at our warehouse.
- Myfitbe is not responsible for any delivery delays caused by third-party courier companies.
RETURN PROCESS
- Must be reported within 48 hours of delivery.
- Product must be unopened & seal intact.
- Original packaging must be preserved.
- Photos/videos of the issue are mandatory.
REFUND TIMELINES
Prepaid Orders
5–7 Days
Refunded to original payment method via Razorpay.
COD Orders
3–5 Days
Processed via Bank Transfer or UPI ID only.
DAMAGED / DEFECTIVE
Send photos of outer box, inner product, and clear close-ups of damage along with an unboxing video to support@myfitbe.com. Verified claims get a Replace OR Refund.
WRONG PRODUCT DELIVERED
Do NOT open the seal. Report within 48 hours. We will arrange a free pickup and deliver the correct item or issue a full refund.
NON-RETURNABLE PRODUCTS
No returns for opened/used items, free gifts, or products purchased outside our official website.
RETURN PICKUP
Pickup is arranged after approval. Product must be in original packaging. We facilitate up to 3 pickup attempts before the request is closed.
MISSING REFUNDS
If not received within timelines, check your bank then contact us. Verification may take up to 72 hours.
SHIPPING COSTS
No deductions if Myfitbe is at fault. Two-way shipping and gateway charges are deducted if the order is refused or cancelled after shipment.
ORDER NOT DELIVERED
Refunds are issued within 3–5 business days if a parcel is lost in transit or non-delivery is confirmed by the courier.
FRAUD CONTROL
We reserve the right to reject returns, restrict COD for high-refusal accounts, and block suspicious users to prevent misuse of our policies.
INTERNATIONAL ORDERS REFUND POLICY
For cross-border shipments dispatched outside India across our 69 supported countries, refunds and returns are strictly governed by international trade and safety regulations:
Only Eligible Scenarios
- Damaged Products: Verified product damage, leakage, or seal breakage incurred during transit. Must be reported with photo and unboxing video evidence to support@myfitbe.com within 48 hours of delivery.
- Lost in Transit: Parcels officially certified and confirmed as lost by the international carrier prior to delivery.
Strictly Non-Refundable
- Customs Seizure or Regulatory Hold: Any consignment detained, seized, confiscated, or destroyed by destination border or health authorities is strictly non-refundable. The client acts as the importer of record.
- Delivery Rejection / Refusal: If delivery is refused, rejected, or abandoned by the recipient (including refusal to pay destination customs duty, import VAT, or failure to collect the parcel), there is no refund.
- Courier Transport Fees: The flat ₹3,000 INR international courier fee is strictly non-refundable once the parcel has been dispatched.
CONTACT SUPPORT
File a Claim
Official Policy Version
Effective as of November 29, 2025
© 2026 Myfitbe Lifesciences LLP. All rights reserved.