Official Shipping & Logistics Policy
Shipping & Delivery Policy
Domestic express across India & worldwide shipping to 69 countries. Flat ₹3,000 international transport fee · Custom duties paid by client (DAP) · Refunds applicable strictly to damaged or lost products.
OVERVIEW & SERVICE COVERAGE
Myfitbe Lifesciences LLP delivers premium, clinically formulated sports nutrition supplements domestically across India and internationally to 69 supported countries worldwide.
All serviceable PIN codes across India. Free Express Courier on prepaid orders. Cash on Delivery (COD) available with a ₹82 advance booking token.
Worldwide express dispatch to North America, Europe, UK, Asia-Pacific, Middle East, and Africa via Delhivery Cross-Border, FedEx, DHL, and partner international networks.
TRANSPORT & COURIER CHARGES
We maintain transparent, flat shipping and transport rates with no hidden processing surcharges:
Domestic Shipping (India)
All orders across India
International Transport Charges
Flat ₹3,000 INR per order · Billed in your local currency (₹3,000)
* International transport charges are converted dynamically and transparently displayed in your destination country's local currency at checkout.
CUSTOMS DUTY, IMPORT TAXES & CLEARANCE (DAP TERMS)
Important Notice for International Buyers
All international orders are dispatched under Delivered at Place (DAP / DDU) Incoterms. Custom duties, import taxes (such as VAT/GST), and local customs clearance fees must be paid directly by the client (buyer) upon arrival in the destination country.
MANDATORY REQUIREMENT: NAME & ADDRESS MUST MATCH GOVERNMENT ID
The recipient's Full Legal Name and Delivery Address entered at checkout MUST strictly match your official Government-issued identification (such as your Passport, National ID card, Driver's License, or Tax ID).
Customs and border protection authorities in every destination country cross-reference the airway bill manifest against government identification databases. Any discrepancy in names, nicknames, aliases, or unverifiable street addresses will cause immediate customs detention, administrative hold, seizure, or carrier return. Under our policy, shipments delayed, confiscated, or returned due to mismatched recipient details are strictly non-refundable.
- Who pays customs duties? Customs authorities or the delivering courier will notify the buyer if any import tariffs or taxes are assessed, and the buyer is responsible for settling these fees before parcel release.
- Duty-Free Thresholds: Many jurisdictions (such as the UK below £135, EU below €150, Australia below AUD 1,000, Japan CIF below ¥10,000) have de minimis thresholds where duties may be waived. Orders above thresholds attract local taxes.
- Customs Identification: Certain countries require a national customs ID or tax code prior to clearance (e.g., PCCC in South Korea, CPF in Brazil, DNI in Argentina, passport scan in Kyrgyzstan).
- Non-Payment of Duties & Delivery Refusal: If a delivery is refused or rejected due to unpaid customs duties or local taxes, the parcel is deemed abandoned, and no refund will be issued.
ALL PRODUCTS OPEN & QUANTITY ALLOWANCES
All Myfitbe products are open and available for shipping to all 69 countries. We do not artificially restrict or block any supplement from international purchasers.
Personal Importation Supply Caps
To ensure full compliance with international customs regulations and prevent detention for commercial inquiry, orders adhere to personal consumption caps:
- Standard Destinations (US, UK, EU, UAE, etc.): Max 3-month supply per product (up to 24 units total per order across all 7 products).
- Japan: Max 2-month supply per product (up to 15 units total per order).
- South Africa: Max 6-month supply per product (up to 46 units total per order).
- Specific Destination Limits: Argentina (max 3/item, 17 total), Saudi Arabia (max 3/item, max 5 products, 15 total), Israel (max 5/item, 15 total), South Korea & Colombia (max 6 total).
- Stack Bundles: Each individual product inside a stack bundle is counted separately against both per-product caps and country total unit caps.
DELIVERY TIMELINES & ORDER TRACKING
Domestic Transit Times
2 to 5 business days across metro and regional cities in India.
International Transit Times
5 to 10 business days, subject to destination customs processing speeds.
Once dispatched, a live tracking link with airway bill (AWB) number is emailed and texted to your provided contact details. You can track your shipment anytime on our Order Tracking Page.
OUR 69 SUPPORTED DESTINATION COUNTRIES
We currently deliver to the following 69 countries. If your destination is not listed, international courier service is not currently available.
INTERNATIONAL ORDERS REFUND & RETURN POLICY
Due to cross-border logistics, import regulations, and the sensitive nature of sports nutrition formulations, international refunds are strictly regulated:
Eligible for Refund or Replacement
- Damaged Products: If an item arrives physically damaged, cracked, leaking, or broken during international transit. You must report the damage to support@myfitbe.com within 48 hours of delivery with clear photographs and an unboxing video.
- Lost Products: If your parcel is officially confirmed as lost in transit by the carrier or courier service before delivery.
Strictly Non-Refundable Scenarios
- Customs Seizure or Confiscation: If a package is inspected, delayed, seized, confiscated, or destroyed by local customs, health, or border agencies in your destination country, no refund is provided. The buyer is the importer of record and assumes full responsibility for compliance with their country's personal import regulations.
- Rejected or Refused Delivery: If you reject or refuse delivery of the parcel for any reason (including refusal to pay destination customs duty, VAT/import taxes, failure to supply requested customs identification, or failure to collect the package from the postal depot), there is strictly no refund.
- Courier Transport Charges: The flat ₹3,000 INR international courier fee is strictly non-refundable once the consignment is handed over to the carrier.
Have questions regarding international shipping or customs?
Our logistics support desk is ready to help guide you through cross-border orders.
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